Frequently Asked Questions

Find answers to the most common questions about our products, ordering, shipping, and payments. Can't find what you're looking for? Contact us — we're here to help.

Our FAQ covers everything from product quality and purity standards to ordering, shipping timelines, payment methods, and your account. We've put together detailed answers to save you time — but if something isn't covered, our support team is always available and happy to assist.

Click Register or Sign in at the top of any page. Enter your email address and follow the prompts to set up your account. Registration is free and gives you access to order history, tracking, account balance, saved addresses, and the referral program.

Click Forgot Password on the login screen and enter your registered email address. You will receive a password reset link. If the email does not arrive within a few minutes, check your spam folder. If the issue persists, contact our support team.

Your account balance reflects any cashback rewards, referral bonuses, or store credits you have earned. When placing an order, select Pay from My Balance at checkout. If your balance covers the full order amount it will be applied completely; if it is less than the total, you can use it as a partial payment alongside another method. Balance credits expire after 6 months.

Your unique referral link is available in your account dashboard. When a new customer registers using your link and completes a paid order, you earn 10% of their order total as account credit — and continue earning 10% on every future order they place. Referral credits expire after 6 months. The referral code cannot be applied to your own account, and will not function if the ordering account shares the same IP address as yours.

Go to My Payments in your account to view a full history of cashback, referral bonuses, review credits, and payments. Expiry dates for each credit are shown in your account dashboard.

Open a support ticket with the subject Account Deletion Request and include your reason. Our team will verify your identity and process the deletion. This action is permanent — all data including order history and account balance will be removed and cannot be recovered.

Browse our catalog, add items to your cart, and proceed to checkout. You will need to register or sign in to complete your order. Our checkout is fully protected by SSL encryption and is available 24 hours a day, 7 days a week, from anywhere in the world.

Yes, as long as payment has not yet been completed. Go to My Orders, find your order, and click Edit — you can add or remove items, change quantities, or update your shipping address. Once payment is confirmed, self-service editing is no longer available. In that case, please open a support ticket with your Order ID as soon as possible and our team will do their best to accommodate your request before dispatch.

Order statuses: Locked means payment has not been completed and the order is inactive. Active means payment is confirmed and the order is queued for fulfilment.

Shipping statuses: Pending means the order is active and awaiting assignment to a shipper. Semi-shipped means part of your order has been dispatched while the remainder is still being processed — you will receive separate tracking numbers for each package. Shipped means your complete order is on its way. Received means you have confirmed delivery in your account.

Large or mixed orders are sometimes dispatched in multiple packages from different warehouse locations. Check My Orders — each package will have its own tracking number. If only one tracking number is listed and items are still missing, please contact support with your Order ID and a description of what was received.

Please open a support ticket within 7 days of receiving your order, including your Order ID and a photo of what you received. Our team will arrange a replacement or full store credit — no argument, no delay. Most claims are resolved within 48 hours.

Check your tracking for an attempted delivery notice. Contact your local post office with your tracking number to arrange a pickup — most offices hold packages for a set period before returning them. If you are unable to retrieve the package, contact our support team and we will explore redelivery options. Additional shipping fees may apply.

Please contact our support team immediately with your Order ID and any correspondence received. We will assess the situation and, where possible, arrange a reshipment to an alternative address. Please note that a no-reship policy applies for certain high-risk shipping destinations. If you are unsure about your country, contact us before placing your order.

Lost packages are reshipped at no additional cost to you. Please contact us through the Help Center with your Order ID. International orders lost due to customs delays may be eligible for a one-time reship — contact us to discuss your specific case.

Tracking updates can pause during customs clearance or busy shipping periods — this is normal. We recommend allowing the full estimated delivery window before raising a concern. If your package has not moved for more than 10 business days and is significantly overdue, open a support ticket and our team will investigate with the carrier.

Tracking information can take 24–48 hours to activate after dispatch. Double-check the number from your confirmation email and try again after 48 hours using 17track.net. If it is still not working, please contact our support team and we will investigate.

Your tracking number is sent in the shipping confirmation email and is also visible in the My Orders section of your account. You can track your order directly on our website or through a universal tracking service such as 17track.net. Please allow 24–48 hours after dispatch for tracking information to become active in carrier systems.

Domestic (USA): typically 3–5 business days. International: typically 10–15 business days on average. During peak periods such as major holidays, allow up to 20–45 days. All delivery estimates are calculated from the date of dispatch, not the date of order.

We ship worldwide from our U.S. warehouse. However, due to strict import regulations in certain countries, we are unable to fulfil all international orders. Please check the shipping restrictions at checkout, or contact us before ordering if you are unsure about your country. It is your responsibility to verify that importing research compounds is permitted under the laws of your jurisdiction.

Available to all customers from the first order:

Cryptocurrency — Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), USDT TRC20, USDT ERC20. Instant processing, 20% cashback, no transaction limits.
Bank wire transfer — 10% cashback, 24–48 hour processing.
Money transfer (e.g. Western Union) — 10% cashback, 24–48 hour processing.

Available after your first completed order paid by money transfer or cryptocurrency:

Credit card (Visa, Mastercard, Amex) — 10% cashback, 24–48 hour processing, fee applies.
PayPal — 10% cashback, 24–48 hour processing, fee applies.
Zelle — 10% cashback, 24–48 hour processing, fee applies.
Venmo — 10% cashback, 24–48 hour processing, fee applies.
Cash App — 10% cashback, 24–48 hour processing, fee applies.

Yes. Every order is processed through fully SSL-encrypted checkout. We never store full card details on our servers. All billing is discreet — the charge on your statement will not reference Ordinary Peptides™ or any product names. Your order and payment details remain fully encrypted and private.

Cryptocurrency payments are processed instantly — your order is activated immediately upon blockchain confirmation. All other methods (bank wire, money transfer, credit card, PayPal, Zelle, Venmo, Cash App) typically take 24–48 hours to process and confirm.

To help us match your payment to your order, please provide the following after completing your transaction: for money transfer — your MTCN (Money Transfer Control Number); for cryptocurrency — your Transaction ID (TXID) and the wallet address used to send; for bank wire — your bank receipt or transfer confirmation. Important: for Ethereum payments, use the Ethereum mainnet only. Do not use L2, BNB, or Base networks, as funds sent via unsupported networks cannot be recovered.

Yes. You will receive a detailed order confirmation email including your order summary and payment details. If you do not see it within a few minutes, please check your spam folder. You can also view your order status at any time in the My Orders section of your account.

Cashback is automatically credited to your account balance after your order is processed. The rate depends on your payment method — up to 20% for cryptocurrency. You can use your balance to partially or fully pay for future orders. Cashback credits expire after 6 months and do not apply during active site-wide promotions.

Contact our support team as soon as possible with the correct information. Open a ticket in My Tickets and provide the accurate payment details. We will update your order and ensure your payment is processed correctly.

Your funds are safe. The resolution process depends on the payment method: for money transfer — provide the MTCN and transaction details so we can locate and reprocess the payment; for PayPal, Venmo, or Zelle — provide the transaction ID or email associated with the payment; for cryptocurrency — funds should return to your wallet automatically, but please provide the TXID and wallet address if you need assistance. Contact our support team promptly and we will guide you through next steps.

As long as your order has not yet shipped, you can change your payment method by accessing the payment page through My Orders and selecting a new option. Complete the payment with the new method and your order will be updated immediately.

We stand behind every product we ship. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we will offer a full replacement or store credit at no additional cost. To file a claim, use our website contact form with your order number, a description of the issue, and photos of the item and packaging. Most claims are resolved within 48 hours.

We cover: damaged or broken packaging upon arrival, incorrect product or quantity shipped, missing items from your order, and products that do not match their listed specifications.

We do not cover: orders refused or seized by customs, incorrect shipping address provided by the customer, change of mind after dispatch, and products that have been opened, used, or improperly stored.

Open a support ticket with your Order ID and a clear explanation of the issue. Our team will review your case and confirm the resolution within 1–3 business days. Refund timelines once approved: account balance credit — 1–2 minutes; PayPal or credit card — 1–3 business days; cryptocurrency — 1–2 days. Important: please do not initiate a chargeback or dispute through your payment provider without first contacting us, as this may restrict that payment method on your account.

Our referral program rewards you for introducing new customers to Ordinary Peptides™. Here's how it works:

Share your referral code: Your unique referral code is available in your account dashboard. Share it with anyone who has not yet ordered from us.
Your referral receives a discount: When a new customer uses your code at checkout, they receive 10% off their first order.
You earn account credit: You receive 10% of their order total as credit, added automatically to your account balance once their payment is confirmed.
Ongoing rewards: You continue to earn 10% credit on every future order placed by the customers you refer.

Important Notes:

Your referral code cannot be applied to your own account.
The code will not function if the ordering account shares the same IP address as the one linked to your referral — the program is intended for new customers only.
Referral credits expire 6 months after issuance. Expiration dates are visible in your account dashboard.

Cashback is earned automatically on every paid order. The rate depends on the payment method used at checkout, and credit is added to your account balance once payment is confirmed.

Cashback Breakdown

Cryptocurrency — 20% cashback: Available on payments made with Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), USDT TRC20, or USDT ERC20.
Bank wire transfer — 10% cashback.
Money transfer — 10% cashback: Available on payments made via Western Union or equivalent services.
Credit card, PayPal, Zelle, Venmo, Cash App — 10% cashback: Available after your first completed order paid by money transfer or cryptocurrency.

How Cashback Works

Cashback is calculated on the order subtotal and credited to your account balance after payment is confirmed and the order is processed. Your balance can be applied as full or partial payment toward any future order at checkout.

Important Note: Cashback credits expire 6 months after issuance. Cashback does not apply during active site-wide promotions — in those cases, the site-wide offer takes precedence. Expiration dates for each credit are visible in your account dashboard.

All credits, cashback, and payment history are available in the "My Payments" section of your account.

Go to "My Payments": Open the My Payments section from your account dashboard.
Review your details: You'll see a complete overview of your credits — including cashback rewards, referral bonuses, and review credits — along with your full payment history. Each credit displays its source, amount, and expiration date.

Yes, most rewards have an expiration date. This keeps the rewards program sustainable and ensures fair access for all customers.

Expiration Policy

Cashback credits: Expire 6 months after issuance.
Referral credits: Expire 6 months after issuance.
Review credits: Expire 6 months after issuance.
Admin credits: Credits added manually by our team may or may not have an expiration date, depending on the circumstances. When an expiration applies, it is clearly indicated in your account dashboard and in the notification you receive about the credit.

Expiration dates for each credit are visible in your account dashboard. We recommend reviewing them periodically and applying credits toward upcoming orders before they expire.

Cashback

Confirm that your order was eligible for cashback. Cashback is not applied to orders placed during active site-wide discounts or promotions — in those cases, the site-wide offer takes precedence.

Referral Credits

Referral credit is issued only after the referred customer's payment has been confirmed and the order is finalized. Pending or unpaid orders do not generate referral credit.

Review Credits

Review credits are issued after the review has been approved. Reviews must meet our content guidelines — submissions that do not comply may be rejected without credit.

Contact Support

If you have confirmed eligibility and the credit is still missing, open a support ticket with the relevant details (order ID for cashback, referred customer's name or order ID for referrals, or the review submission date for reviews). Our team will investigate and apply the credit if it is due.