Frequently Asked Questions

Browse our catalog, add items to your cart, and proceed to checkout. You will need to register or sign in to complete your order. Our checkout is fully protected by SSL encryption and is available 24 hours a day, 7 days a week, from anywhere in the world.

Yes, as long as payment has not yet been completed. Go to My Orders, find your order, and click Edit — you can add or remove items, change quantities, or update your shipping address. Once payment is confirmed, self-service editing is no longer available. In that case, please open a support ticket with your Order ID as soon as possible and our team will do their best to accommodate your request before dispatch.

Order statuses: Locked means payment has not been completed and the order is inactive. Active means payment is confirmed and the order is queued for fulfilment.

Shipping statuses: Pending means the order is active and awaiting assignment to a shipper. Semi-shipped means part of your order has been dispatched while the remainder is still being processed — you will receive separate tracking numbers for each package. Shipped means your complete order is on its way. Received means you have confirmed delivery in your account.

Large or mixed orders are sometimes dispatched in multiple packages from different warehouse locations. Check My Orders — each package will have its own tracking number. If only one tracking number is listed and items are still missing, please contact support with your Order ID and a description of what was received.

Please open a support ticket within 7 days of receiving your order, including your Order ID and a photo of what you received. Our team will arrange a replacement or full store credit — no argument, no delay. Most claims are resolved within 48 hours.

Check your tracking for an attempted delivery notice. Contact your local post office with your tracking number to arrange a pickup — most offices hold packages for a set period before returning them. If you are unable to retrieve the package, contact our support team and we will explore redelivery options. Additional shipping fees may apply.

Please contact our support team immediately with your Order ID and any correspondence received. We will assess the situation and, where possible, arrange a reshipment to an alternative address. Please note that a no-reship policy applies for certain high-risk shipping destinations. If you are unsure about your country, contact us before placing your order.

Lost packages are reshipped at no additional cost to you. Please contact us through the Help Center with your Order ID. International orders lost due to customs delays may be eligible for a one-time reship — contact us to discuss your specific case.

Tracking updates can pause during customs clearance or busy shipping periods — this is normal. We recommend allowing the full estimated delivery window before raising a concern. If your package has not moved for more than 10 business days and is significantly overdue, open a support ticket and our team will investigate with the carrier.

Tracking information can take 24–48 hours to activate after dispatch. Double-check the number from your confirmation email and try again after 48 hours using 17track.net. If it is still not working, please contact our support team and we will investigate.

Your tracking number is sent in the shipping confirmation email and is also visible in the My Orders section of your account. You can track your order directly on our website or through a universal tracking service such as 17track.net. Please allow 24–48 hours after dispatch for tracking information to become active in carrier systems.

Domestic (USA): typically 3–5 business days. International: typically 10–15 business days on average. During peak periods such as major holidays, allow up to 20–45 days. All delivery estimates are calculated from the date of dispatch, not the date of order.

We ship worldwide from our U.S. warehouse. However, due to strict import regulations in certain countries, we are unable to fulfil all international orders. Please check the shipping restrictions at checkout, or contact us before ordering if you are unsure about your country. It is your responsibility to verify that importing research compounds is permitted under the laws of your jurisdiction.

Available to all customers from the first order:

• Cryptocurrency — Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), USDT TRC20, USDT ERC20. Instant processing, 20% cashback, no transaction limits.
• Bank wire transfer — 10% cashback, 24–48 hour processing.
• Money transfer (e.g. Western Union) — 10% cashback, 24–48 hour processing.

Available after your first completed order paid by money transfer or cryptocurrency:

• Credit card (Visa, Mastercard, Amex) — 10% cashback, 24–48 hour processing, fee applies.
• PayPal — 10% cashback, 24–48 hour processing, fee applies.
• Zelle — 10% cashback, 24–48 hour processing, fee applies.
• Venmo — 10% cashback, 24–48 hour processing, fee applies.
• Cash App — 10% cashback, 24–48 hour processing, fee applies.

Yes. Every order is processed through fully SSL-encrypted checkout. We never store full card details on our servers. All billing is discreet — the charge on your statement will not reference Ordinary Peptides™ or any product names. Your order and payment details remain fully encrypted and private.

Cryptocurrency payments are processed instantly — your order is activated immediately upon blockchain confirmation. All other methods (bank wire, money transfer, credit card, PayPal, Zelle, Venmo, Cash App) typically take 24–48 hours to process and confirm.

To help us match your payment to your order, please provide the following after completing your transaction: for money transfer — your MTCN (Money Transfer Control Number); for cryptocurrency — your Transaction ID (TXID) and the wallet address used to send; for bank wire — your bank receipt or transfer confirmation. Important: for Ethereum payments, use the Ethereum mainnet only. Do not use L2, BNB, or Base networks, as funds sent via unsupported networks cannot be recovered.

Yes. You will receive a detailed order confirmation email including your order summary and payment details. If you do not see it within a few minutes, please check your spam folder. You can also view your order status at any time in the My Orders section of your account.

Cashback is automatically credited to your account balance after your order is processed. The rate depends on your payment method — up to 20% for cryptocurrency. You can use your balance to partially or fully pay for future orders. Cashback credits expire after 6 months and do not apply during active site-wide promotions.

Contact our support team as soon as possible with the correct information. Open a ticket in My Tickets and provide the accurate payment details. We will update your order and ensure your payment is processed correctly.

Your funds are safe. The resolution process depends on the payment method: for money transfer — provide the MTCN and transaction details so we can locate and reprocess the payment; for PayPal, Venmo, or Zelle — provide the transaction ID or email associated with the payment; for cryptocurrency — funds should return to your wallet automatically, but please provide the TXID and wallet address if you need assistance. Contact our support team promptly and we will guide you through next steps.

As long as your order has not yet shipped, you can change your payment method by accessing the payment page through My Orders and selecting a new option. Complete the payment with the new method and your order will be updated immediately.

We stand behind every product we ship. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we will offer a full replacement or store credit at no additional cost. To file a claim, use our website contact form with your order number, a description of the issue, and photos of the item and packaging. Most claims are resolved within 48 hours.

We cover: damaged or broken packaging upon arrival, incorrect product or quantity shipped, missing items from your order, and products that do not match their listed specifications.

We do not cover: orders refused or seized by customs, incorrect shipping address provided by the customer, change of mind after dispatch, and products that have been opened, used, or improperly stored.

Open a support ticket with your Order ID and a clear explanation of the issue. Our team will review your case and confirm the resolution within 1–3 business days. Refund timelines once approved: account balance credit — 1–2 minutes; PayPal or credit card — 1–3 business days; cryptocurrency — 1–2 days. Important: please do not initiate a chargeback or dispute through your payment provider without first contacting us, as this may restrict that payment method on your account.

Earning cashback is as easy as crushing your fitness goals! Every time you place an order, you have the opportunity to earn cashback based on the payment method you choose. It's like getting paid to get those gains!

Cashback Breakdown

• Cryptocurrency (20% cashback): Maximize your rewards with crypto! Pay with Bitcoin, Bitcoin Cash, Ethereum, Litecoin, USDT TRC20, or USDT ERC20 and enjoy a 20% cashback bonus on your order total.
• Money Transfer (10% cashback): Get a 10% cashback reward when you pay with Western Union.

How Cashback Works

Your cashback is automatically calculated and added to your account balance after your order is processed. You can then use your cashback balance towards future purchases on our website. It's like getting a discount on your next gain-boosting essentials!

Important Note: Cashback earned from orders does have an expiration date, so be sure to use it before it's gone! You can find the expiration date for your cashback in your account dashboard or your order confirmation email.

Want to share the gains (and the savings) with your workout buddies? Our referral program makes it easy and rewarding! Here's the deal:

1. Refer a friend: Share your unique referral code with a friend who's new to our site. You can find your code in your account dashboard.
2. Your friend saves: Your friend uses your code at checkout and receives 10% off their first order.
3. You earn rewards: You earn 10% in rewards credit based on your friend's order total. This credit is automatically added to your account balance.
4. Repeat for more gains: The more friends you refer, the more rewards you earn! It's like getting free gear just for spreading the word about our awesome products.

Important Notes:

• Your referral code cannot be used for discounts on your own account.
• Your referral code will not work if the ordering account's IP address matches the one linked to your code. It's designed for new referrals only.

• • How do I earn cashback?
• • How does the referral program work?

Had a great experience with us? Share your gains story and earn some cash!

Here's how it works:

1. Write a review: Share your positive experience on a review website.
2. Submit your review: Log in to your account and go to "My Reviews." Submit the link to your published review.
3. Get rewarded: Once your review is approved, you'll receive a discount coupon code worth 10% of your last order total. You can use this code on your next purchase.

Bonus Rewards!

You can also earn credit towards your account balance by leaving reviews directly on our website! After you receive your order and mark your products as "received," take a few minutes to share your thoughts about your order or specific products. Once you submit your review, we'll add a credit to your account that you can use for future purchases.

It's that simple! Share your love for gains, help others discover our awesome products, and earn some cash in the process.

• • How do I earn cashback?
• • How does the referral program work?

Want to keep tabs on your rewards and see how much free cash you've earned? It's easy! You can track all your credits, cashback, and payment history in the "My Payments" section on our website.

Just follow these steps:

1. Go to "My Payments": Click this link to access your payment history.
2. View your details: You'll find a complete overview of your credits, including cashback rewards, referral bonuses, and review credits. You'll also see a history of your payments, making it easy to track your spending and rewards accumulation.

Keeping track of your rewards is a great way to stay motivated and see how much you're saving on your fitness journey. Plus, it's always satisfying to see those gains (both in the gym and in your wallet!).

• • How do I earn cashback?

While we want you to enjoy your rewards to the fullest, some of them do have an expiration date. This helps us keep our rewards program sustainable and ensures that everyone has a fair chance to benefit from it.

Expiration Policy

• Cashback on Orders: Cashback earned from placing orders will expire after 6 months. So be sure to use it towards your next purchase within that timeframe!
• Review Credits: Credits earned from leaving reviews will also expire after 6 months. Don't let those hard-earned rewards go to waste – use them to fuel your fitness journey!
• Admin Credits: Credits added to your account by our administrators might have an expiration date or no expiration date, depending on the specific circumstances. If an expiration date applies, it will be clearly indicated in your account dashboard or the notification you receive about the credit.

Pro Tip: To avoid losing your rewards, keep an eye on your account balance and the expiration dates of your credits. Use them towards your next purchase or save them up for something special!

• • How do I earn cashback?
• • How does the referral program work?
• • Review for Cash
• • How do I track my rewards?

Missing some rewards or encountering a glitch in the gains matrix? Don't worry, we're here to help you troubleshoot and ensure you get the rewards you deserve.

Cashback Considerations

First, double-check that your cashback is eligible. Remember that cashback is not applied if there's a site-wide discount or promotion running. In those cases, you'll benefit from the site-wide discount instead.

Referral and Review Credits

For referral credits, make sure your friend has actually completed their order and the payment has been processed. You'll only receive the referral bonus once their order is finalized.

For review credits, ensure your review meets our criteria and has been approved. Sometimes reviews need a quick check to make sure they follow our guidelines.

Contact Customer Support

If you've confirmed that your cashback or credit should be applied and you still don't see it in your account, please contact our customer support team. They'll be happy to investigate the issue and make sure you receive the rewards you've earned.

• • How do I earn cashback?
• • How does the referral program work?
• • Review for Cash
• • Can my rewards expire?

The legal status of research compounds varies by country and is subject to change. It is your sole responsibility to verify compliance with the laws and regulations in your jurisdiction before placing an order. Ordinary Peptides™ does not provide legal advice. If you are unsure, we recommend consulting an independent legal professional.

Our products are intended for purchase and use by qualified researchers, scientists, and laboratory professionals. By completing a purchase, you confirm that you are of legal age in your jurisdiction (minimum 18 years in most countries), that you will use all compounds exclusively for legitimate scientific research purposes, and that you comply with all applicable local laws and regulations.

Both documents are available via links in the footer of every page on this website. We recommend reviewing them before placing your first order.

All products in our catalog are research-grade compounds sourced exclusively from manufacturers certified to WHO/GMP and ISO 9001:2015 standards. A growing selection of peptides is available at ≥99% purity, confirmed by HPLC analysis. Every product is supported by an up-to-date Certificate of Analysis (CoA) confirming purity and specifications.

We partner exclusively with certified manufacturing facilities holding WHO/GMP approval and ISO 9001:2015 certification. We maintain a dedicated fulfilment warehouse in the United States for fast domestic dispatch, and ship internationally from certified locations worldwide.

Yes. CoA documentation is available on every individual product page. If you need a batch-specific certificate, contact our team via the Help Center with your order number and we will provide it promptly.

All products sold by Ordinary Peptides™ are intended exclusively for laboratory and scientific research purposes. They are not approved for human or veterinary use and are not intended to diagnose, treat, cure, or prevent any disease or condition. By placing an order, you confirm that you are a qualified researcher and that all compounds will be used solely within a legitimate research context, in accordance with the laws applicable in your country.

Storage requirements vary by compound — always refer to the product label or CoA for specific instructions. General guidelines: lyophilised peptides should be stored at −20 °C, away from light and moisture. Reconstituted solutions should be kept at 2–8 °C and used within the timeframe stated on the product page. Keep all compounds in sealed containers away from direct sunlight and humidity.

Temporary stock gaps occasionally occur due to high demand or manufacturing lead times. Out-of-stock items are typically restocked within 1–3 weeks. Contact our team if you need to be notified when a specific product becomes available again.