Money-Back Policy

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Money-Back Policy Your satisfaction is guaranteed. At Ordinary Peptides™, we stand behind every product we ship. If something isn't right, we'll make it right. Our Guarantee If your order arrives damaged, defective, or incorrect — we've got you covered. Contact us within 7 days of delivery and we will offer a full replacement or store credit at no additional cost to you. What's Covered
  • Damaged or broken packaging upon arrival
  • Incorrect product or quantity shipped
  • Missing items from your order
  • Product that does not match its listed specifications
What's Not Covered
  • Orders refused or seized by customs
  • Incorrect shipping address provided by the customer
  • Change of mind after dispatch
  • Products that have been opened, used, or improperly stored
How to File a Claim
  1. Contact us within 7 days of receiving your order
  2. Use our website contact form
  3. Include your order number and a brief description of the issue
  4. Attach photos of the damaged or incorrect item and packaging
We review every claim promptly and personally. Most cases are resolved within 48 hours. Reshipping Policy If your package is lost in transit, we will reship your order at no charge. International orders lost to customs delays may be eligible for a one-time reship — contact us to discuss your case. Our Promise We've built our reputation on trust. Every claim is handled fairly, honestly, and without unnecessary hassle. We don't hide behind fine print — if we made a mistake, we fix it.
Questions? Reach us any time through our website contact form.