Refunds

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Simple, fair, and hassle-free. Our Refund Policy At Ordinary Peptides™, all sales are final by default — due to the nature of our research-grade products. However, we are fully committed to making things right if something goes wrong on our end. When You Qualify for a Refund We issue refunds or store credit in the following cases:
  • You received a damaged or defective product
  • Your order was incorrectly fulfilled
  • Items were missing from your shipment
  • The product does not match its listed purity specifications
How to Request a Refund
  1. Contact us within 7 days of receiving your order
  2. Submit your request through our website contact form
  3. Include your order number and description of the issue
  4. Attach clear photos of the product and packaging
We review every request personally and respond within 48 hours. Refund Options Depending on the situation, we offer:
  • Full replacement of the affected item
  • Store credit for future orders
  • Partial or full refund at our discretion
What We Don't Cover
  • Orders seized or delayed by customs
  • Incorrect address provided at checkout
  • Change of mind after dispatch
  • Products that have been opened, mishandled, or improperly stored
International Orders Customers are responsible for understanding and complying with import regulations in their country. Ordinary Peptides™ is not liable for packages held, delayed, or confiscated by customs authorities. However, we will always do our best to work with you toward a fair resolution. Our Promise No runaround. No fine print. If we made a mistake, we fix it — quickly and fairly.
Questions? Contact us through our website contact form.